ClixTrac - Frequently Asked Questions


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Free Banner Tracking!

"Finally, I can track clicks and views for all of my website banners in one place! Thanks for the great service!"
Robert T. - Belleview, FL

What is ClixTrac and how does it work?


	What is ClixTrac and how does it work?
	ClixTrac is a free banner tracking service that allows you to keep track of how many people are viewing and clicking on your banner images and hyperlinks. This enables you to fine tune your marketing and determine which banners are most popular with your website visitors. You'll also see which banners have poor performance and should be replaced. Here's how it works... First, after you sign up for an account, we'll provide you with access to our special control panel, where you can setup the banner images and links that you want to monitor. Our system will generate a special HTML code snippet for each banner ad or text link that you set up, which you simply copy and paste right into your website's HTML code or wherever you want to use that item. It's that easy! Every time someone opens one of those banners or links in their web browser or clicks on them, ClixTrac will record it for you. We also offer basic URL tracking and a special reporting feature, where our system can email you your choice of daily, weekly or monthly reports. Making your click tracking efforts as easy as checking your email!
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	How can this service be useful to me?
	Anyone that's doing any type of affiliate marketing or website promotions should be monitoring their ads to determine how successful they are. Monitoring the number of views and clicks, as well as, the click-through rate and conversions is very important. Not doing so, leaves you blind to what's really going on with those advertisements. Our tracking service allows you to do just that, track all your daily banner views and click-throughs. Our tracking system can also tell you the IP address and referrers for the click-throughs, so you'll know how many of them were unique and how many were repeat clickers and where they are coming from. Our service is extremely useful for webmasters that are running more than one website. With ClixTrac, you can now have one control panel to monitor and update banners and links that are deployed on multiple websites! With one simple edit, you can dynamically change an ad that is currently running on thousands of websites to make them either begin using a new image or begin directing the traffic to a new destination!
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	Is there a limit to the number of banners and links I can track?
	Absolutely not! You can use your ClixTrac account to track as many banners and links as you need.
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	Can I track things other than banners and hyperlinks on my website?
	ClixTrac will allow you to track any clickable image, link or button on or off your website. You can track your ads that are being run by your JV partners or links that you use in articles, press releases, post on message forums, ect. ClixTrac is also great for tracking images and links in email newsletters. Now you'll be able to see how many people on your company's mailing list actually open your newsletter to read it! Please note: The use of our tracking service with email is restricted to opt-in recipients only!* We do not allow tracking code to be used in SPAM! Doing so will result in your account access getting blocked and your account being terminated. SPAM complaints or other forms of abuse should be reported using our contact form. Our service could also be used in conjunction with affiliate programs. This would allow you to monitor stats and make sure they match what the sponsor's stats show. A great way to determine if the sponsor is being honest and paying you for all of your traffic.
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	Can this be used to track clicks on flash banners?
	Yes. However, since the destination URL for a flash/swf banner is embedded in the flash object's source code during design time, you may need to edit that banner using your flash editing software. You could then replace the embedded click URL with the new click tracking URL that our system generates for that banner. Another option that is much more convenient is to use a flash feature called a clickTAG. Using a clickTAG allows you to control the click path from outside the flash file. This is done by appending a clickTAG variable to the end of the SWF URL. Example: http://yourwebsite.com/flashbanner.swf?clickTAG=http://www.destinationURL.com
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	I'm new to this stuff. Will I be able to make this work?
	Our system is quite easy to use! If you can do any HTML editing on your website, then you should have no problem implementing our tracking system. You simply replace the HTML code for the image that you want to track with the HTML code that our system generates for you. It's that easy! If you're setting up basic URL tracking, you don't even need to mess with any HTML. Just set up the URLs and use them wherever you want to promote that product or service. If you need any help at all, we are here to help! Simply email support or use our contact form.
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	I've signed up but I'm not receiving the confirmation email so I can confirm my email address. Why?
	There are a couple different reasons this might happen. First, are you sure you entered the correct email address on the sign up form? If you're unsure, either use your browser to go Back and double-check it or try signing up again. Second, make sure you add clixtrac.com to your address book to ensure you'll receive emails from us. Some email services will accidentally send email into your junk mail folder, mistaking it as Spam. Third, the confirmation email is sent almost immediately after submitting the sign up form, but, depending on the speed in which your email provider delivers email into your inbox, there might be a slight delay before you receive it. If you've checked all of these things and haven't received an email from us after an hour or so, please notify us. It's very important that you are able to receive email from us, because that's how your login information will arrive as well. Our special email report feature also requires your email to be in proper working order.
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	Do you host my banner images?
	Yes, we now provide the web hosting for your banner images. When setting up a banner ad, you'll be able to upload your banner image from within your control panel. Supported image types are GIF, JPG, PNG and SWF and maximum file size is 200Kb.
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	I confirmed my email address, but haven't received my login information. How long does it take?
	Your login information is sent immediately after you have confirmed your email address. So first, make sure you add clixtrac.com to your address book to ensure you'll receive emails from us. Some email services will accidentally send email into your junk mail folder, mistaking it as Spam. However, due to abuse of our service, we sometimes may have to manually review and approve new sign ups. In that event, it can take up to 24 hours. If you haven't received an email from us by then, please contact us, so we can resend your login information.
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	I've registered and received my login info. Now what do I do?
	After you've received your ClixTrac login info via email, go to the login page and access your control panel. Once there, you'll be able to add banners, text ads and basic URLs to your account. After you've added a banner ad or text ad to your account, our system will generate a special HTML code snippet for that item. You then simply place that HTML code within your website. Now, each time someone loads that item into their web browser, ClixTrac will record it for you as a View. Each time someone clicks on it, ClixTrac will record it as a Click and capture the time, referrer and clicker's IP address. It'll tell you how many total clicks that ad had for the day, as well as, how many clicks came from unique IP addresses.
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	I tried to log into my account, but was redirected to an 'Account Suspended' page. What does that mean?
	This means that your account was reported to our abuse department. Either you were posting your ads where they were not allowed to be posted or we received reports in regards to your ads or links being used in Spam. This is not allowed! We ask that you contact us right away to address the issue. Failure to do so will result in your account, ads and stats being permanently removed from our system. You will also be banned from using our service in the future.
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	Are there limitations on free accounts?
	Yes. After keeping this service completely free to everyone for over 5 years, a rise in abuse, support time and the associated costs, forced us to create different account plans. At that time, we added limitations to free accounts. To read more about the different accounts click here. Basically, while your account is free, each tracker will expire 7 days after it is created and will need to be replaced. All trackers are limited to 100 clicks each and banners will have a limit of 500 impressions each. Upgrading to either a premium or professional account will remove those limitations and enable more features. Plus, any trackers that have already expired or reached a limitation will become live again.
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	What are Sub IDs and how do I make use of them?
	Sub ID tracking is a professional account feature. Sub ID tracking is very useful for tracking different traffic sources. Normally, you'd need to create a different tracker for each traffic source you want to promote your link on. However, using Sub IDs allows you to create a single tracker and attach variables to the end of it. For example, if you were promoting a link on twitter.com, you could attach something like "&subid=Twitter" to the end of your tracker. If you were promoting a link on facebook.com, you could attach something like "&subid=Facebook" to the end of your tracker, etc.. Then, simply use our Sub ID stats to view how many clicks and conversions are coming from each of your different traffic sources. It's a great way to know where you should be spending your time and money advertising and which places to avoid in the future.
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	What is conversion tracking?
	Conversion tracking is a professional account feature. Conversion tracking means the tracking of sales, leads or other acquisitions. It works by placing a small section of HTML code onto your website's "thank you" or receipt page. Then, our system will tell you which one of your ClixTrac ads was responsible for that sale. Conversion tracking is yet another great tool to help you get the most out of your promotional efforts. Knowing where your sales are coming from can without a doubt help you drive more sales!
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	What is the custom domain feature that you offer and how does it work?
	Professional accounts give you the ability to use a custom domain in your banners and links. So, instead of seeing "clixtrac.com" in your trackers, you would see a domain name that you own. The name clixtrac.com pretty much implies that clicks on that item are being tracked. So some people like to make it so they can use a unique domain name of their own in the trackers. Using a custom domain is totally optional and we will host your custom domain name for free. However, the domain can only be used for your trackers, not for file access or for hosting a web site. Once you have your custom domain registered at a registrar, such as NameCheap or GoDaddy, we will give you the nameserver settings to enter at the registrar. Then, we will configure your ClixTrac account to use that new domain name for all of your trackers.
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	I keep getting logged out of my account. What's wrong?
	Our control panel uses session cookies to allow you to remain logged in for a certain period of time. If you remain idle for a prolonged period of time, you might be logged back out. If it happens immediately after logging in and trying to navigate within your control panel, make sure you have session cookies enabled in your web browser's privacy settings. If your account was working fine before and this is some new problem that has begun, your browser might be having temporary memory issues or some other problem that's preventing it from storing your new session. Click here to run a session test and get more information on possible causes.
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	Is your question not answered here? Please contact support with any questions you may have.


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